Contact
Talk to a person at RiffAds.
To contact RiffAds, send an email or book a call. Support, billing, privacy, abuse and security all share one inbox, hello@riffads.com, so use the subject line shown below for your need. For sales, agencies and enterprise plans, book a call.
Contact options
How to reach RiffAds
Support, privacy, abuse and security all go to one inbox, hello@riffads.com. Use the subject line on each card, so your email is easy to sort.
Email
Product and billing support
Your account, plan, credits, billing, and how to use the studio or the API.
hello@riffads.comSubject lineSupport
- Write from the email address on your account, so we can find your workspace.
Book a call
Sales, agencies and enterprise
For brands, agencies and platforms that make hundreds of ads a month. Tell us your volume and we build the plan around it.
Book a callPrefer email? hello@riffads.com, subject line “Sales”.
- A call can also be a walkthrough of the studio and the agent tools.
Enterprise plans add
Custom credit volume and price, more renders at the same time, top queue priority, onboarding for your whole team, a dedicated support channel and invoice billing.
Email
Privacy and data requests
Ask to see, correct, export or delete your data, including deleting your account.
hello@riffads.comSubject linePrivacy request
- Requests go by email. There is no delete button in the app yet.
- Write from the email address on your account. We may ask you to confirm your identity first.
Email
Abuse, likeness and takedown
Content made with RiffAds that uses your face, voice, name or work without permission, or breaks the rules.
hello@riffads.comSubject lineAbuse report
- We acknowledge a complaint within 24 hours of receiving it.
- We resolve it, and tell you what we decided, within 15 days.
Email
Security reports
A vulnerability in riffads.com, the app or the API. This is the contact in our security.txt file.
hello@riffads.comSubject lineSecurity report
- Please include steps to reproduce. We will confirm receipt.
Email
Legal and grievance
Complaints about content made with RiffAds, for the Grievance Officer named in our Terms of Service.
hello@riffads.comSubject lineGrievance
- Complaints are acknowledged within 24 hours and resolved within 15 days.
- Legal notices under the Terms of Service go to hello@riffads.com.
Abuse and likeness
How to report an ad made with your face or voice
If content made with RiffAds uses your face, voice, name or work without permission, or breaks the Acceptable Use Policy, write to hello@riffads.com with "Abuse report" in the subject line.
What to include
The Acceptable Use Policy asks for:
- Your name and how to contact you
- What the content is and where you saw it, with a link, a file or a clear description
- Which rule you think it breaks, and why
- For a likeness or voice complaint: that you are the person shown or heard, or that you are allowed to act for them
- For a copyright or trademark complaint: the work or mark you own, and proof that you own it or act for the owner
How fast we answer
These times are set by the Acceptable Use Policy.
24 hours
We acknowledge a complaint within 24 hours of receiving it.
15 days
We resolve it, and tell you what we decided, within 15 days.
24 hours
Some reports move faster: where content shows a real person without their agreement, impersonates someone, or is a morphed or sexualised image of a person, we remove it from RiffAds within 24 hours of a valid complaint.
RiffAds does not publish anywhere. Removing content here stops it being used in RiffAds and stops new generations from it. It does not pull down a copy already posted on a website, an ad platform or a social network, so report it to that platform too.
If you find child sexual abuse material, do not download it, copy it or send it to us. Report it to the police or to a child protection hotline in your country, and tell us where you found it.
Self-serve
Before you write, check these
The answer to your question may already be on the site.
FAQ
Contact questions, answered.
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