--- title: "Talk to a person at RiffAds." url: "https://riffads.com/contact" description: "Contact RiffAds support at hello@riffads.com, book a sales call for teams and agencies, or send privacy, abuse and security reports to the right place." updated: "2026-09-25" source: "RiffAds" --- # Talk to a person at RiffAds. To contact RiffAds, send an email or book a call. Support, billing, privacy, abuse and security all share one inbox, hello@riffads.com, so use the subject line shown below for your need. For sales, agencies and enterprise plans, book a call. ## How to reach RiffAds Support, privacy, abuse and security all go to one inbox, hello@riffads.com. Use the subject line on each card, so your email is easy to sort. ### Product and billing support Your account, plan, credits, billing, and how to use the studio or the API. - Email: [hello@riffads.com](mailto:hello@riffads.com?subject=Support) - Subject line: "Support" - Write from the email address on your account, so we can find your workspace. [Check the self-serve pages first](https://riffads.com/contact#before-you-write) ### Sales, agencies and enterprise For brands, agencies and platforms that make hundreds of ads a month. Tell us your volume and we build the plan around it. - [Book a call](https://cal.com/ravisojitra/30min) - Prefer email? [hello@riffads.com](mailto:hello@riffads.com?subject=Sales), subject line "Sales". - A call can also be a walkthrough of the studio and the agent tools. - Enterprise plans add: custom credit volume and price, more renders at the same time, top queue priority, onboarding for your whole team, a dedicated support channel and invoice billing. [See plans and prices](https://riffads.com/pricing) ### Privacy and data requests Ask to see, correct, export or delete your data, including deleting your account. - Email: [hello@riffads.com](mailto:hello@riffads.com?subject=Privacy%20request) - Subject line: "Privacy request" - Requests go by email. There is no delete button in the app yet. - Write from the email address on your account. We may ask you to confirm your identity first. [Your rights in the Privacy Policy](https://riffads.com/privacy#your-rights) ### Abuse, likeness and takedown Content made with RiffAds that uses your face, voice, name or work without permission, or breaks the rules. - Email: [hello@riffads.com](mailto:hello@riffads.com?subject=Abuse%20report) - Subject line: "Abuse report" - We acknowledge a complaint within 24 hours of receiving it. - We resolve it, and tell you what we decided, within 15 days. [How to report, and faster takedowns](https://riffads.com/contact#report) ### Security reports A vulnerability in riffads.com, the app or the API. This is the contact in our security.txt file. - Email: [hello@riffads.com](mailto:hello@riffads.com?subject=Security%20report) - Subject line: "Security report" - Please include steps to reproduce. We will confirm receipt. [Read security.txt](https://riffads.com/.well-known/security.txt) ### Legal and grievance Complaints about content made with RiffAds, for the Grievance Officer named in our Terms of Service. - Email: [hello@riffads.com](mailto:hello@riffads.com?subject=Grievance) - Subject line: "Grievance" - Complaints are acknowledged within 24 hours and resolved within 15 days. - Legal notices under the Terms of Service go to hello@riffads.com. [Grievance Officer in the Terms](https://riffads.com/terms#contact) ## How to report an ad made with your face or voice If content made with RiffAds uses your face, voice, name or work without permission, or breaks the Acceptable Use Policy, write to hello@riffads.com with "Abuse report" in the subject line. ### What to include The Acceptable Use Policy asks for: - Your name and how to contact you - What the content is and where you saw it, with a link, a file or a clear description - Which rule you think it breaks, and why - For a likeness or voice complaint: that you are the person shown or heard, or that you are allowed to act for them - For a copyright or trademark complaint: the work or mark you own, and proof that you own it or act for the owner ### How fast we answer These times are set by the Acceptable Use Policy. | Time | What the policy says | | --- | --- | | 24 hours | We acknowledge a complaint within 24 hours of receiving it. | | 15 days | We resolve it, and tell you what we decided, within 15 days. | | 24 hours | Some reports move faster: where content shows a real person without their agreement, impersonates someone, or is a morphed or sexualised image of a person, we remove it from RiffAds within 24 hours of a valid complaint. | RiffAds does not publish anywhere. Removing content here stops it being used in RiffAds and stops new generations from it. It does not pull down a copy already posted on a website, an ad platform or a social network, so report it to that platform too. If you find child sexual abuse material, do not download it, copy it or send it to us. Report it to the police or to a child protection hotline in your country, and tell us where you found it. [Read the full reporting rules](https://riffads.com/acceptable-use#reporting) ## Before you write, check these The answer to your question may already be on the site. - [Pricing](https://riffads.com/pricing): Plans, what a credit costs and what one ad costs. - [FAQ](https://riffads.com/#faq): Short answers about credits, agents, actors and ads. - [Docs](https://docs.riffads.com/): The REST API, the MCP server, the CLI and guides. - [Connect your agent](https://riffads.com/connect): Connect your AI agent to RiffAds, step by step. - [Security](https://riffads.com/security): How RiffAds handles your account, your data and agent access. ## Contact questions, answered. ### How do I contact RiffAds support? To contact RiffAds support, email hello@riffads.com with "Support" in the subject line. Write from the email address on your account, so we can find your workspace, and say what you were trying to do. For plans and prices, the pricing page may answer it faster. ### Can I book a demo? Yes. Book a call at https://cal.com/ravisojitra/30min. It suits brands, agencies and platforms that make hundreds of ads a month. The call can be a walkthrough of the studio and the agent tools, or a talk about custom credit volume, price and invoice billing. To try it yourself first, Growth costs $1 for your first 3 days, then $99 a month. ### How do I report an ad made with my face or voice? Email hello@riffads.com with "Abuse report" in the subject line. Say what the content is, where you saw it, and that you are the person shown or heard, or are allowed to act for them. We acknowledge a complaint within 24 hours of receiving it. We resolve it, and tell you what we decided, within 15 days. Some reports move faster: where content shows a real person without their agreement, impersonates someone, or is a morphed or sexualised image of a person, we remove it from RiffAds within 24 hours of a valid complaint. RiffAds does not publish anywhere, so report a posted copy to that platform too. ### How do I delete my data? Email hello@riffads.com from the email address on your account and ask for deletion. There is no delete button in the app yet. We may ask you to confirm your identity first. We delete or anonymize your personal data, except data we must keep, such as billing and safety records. If closing your account also closes a workspace, its unused credits are lost. ### Where do I report a security issue? Email hello@riffads.com with "Security report" in the subject line. It is the contact in our security.txt file at https://riffads.com/.well-known/security.txt. Please include steps to reproduce. We will confirm receipt. ### Do you offer phone support? No. RiffAds does not publish a phone number. Support is by email at hello@riffads.com, and sales, agency and enterprise conversations happen on a call you book online. ## Get started Stop waiting on creators. Ship the ad today. Book a call for a walkthrough, or log in and make your first ad. - [Book a call](https://cal.com/ravisojitra/30min) - [Log in](https://app.riffads.com/sign-in) - [New here? Try Growth for $1](https://app.riffads.com/sign-up?redirect=%2Fpricing%3Fplan%3Dgrowth%26interval%3Dmonth)